It's been a busy year at CWC Services! In April the business transitioned to new management, and since then we've:
- Streamlined our website ordering system. Discounts and shipping rates are accurately calculated for orders worldwide, and more of our customers use it as a convenient, fast and cost-effective way to order our log books and Cruciform® Triage and Evacuation products. Discounts of 10%, 15% and 20% are automatically applied to order quantities of 10, 30 and 50 products and no account or sign-up is required.
- Developed several new variants of our logbooks, including those currently in development for UK Fire & Rescue Services.
- Successfully processed orders for many thousands of Log Books and Cruciform® products with complete satisfaction in terms of order handling and product quality. We have only had five issues with mis-delivery or incorrect products, which were rectified quickly and to the satisfaction of our customers.
- Been developing new technology products to work alongside our proven paper-based systems - more on this in 2017!
In spite of austerity, Brexit and general inflation, you'll be pleased to hear that we're holding our current prices for 2017. Together with automatic discounts applied via our web-ordering system, we're working hard to keep our costs down and avoid increasing our prices. We strongly believe that our products are the best available and want to make sure that organisations can obtain them at the best possible prices.
We've developed and produced the Cruciform Triage card in the French language for our customers in France, Switzerland, Canada and other French speaking countries. Get in touch to find out more!
Fire & Rescue Log Books
We're in the process of developing a hardcover Duty Log / Incident Record Logbook for UK Fire & Rescue services. We're working currently with the NW / Lancs Fire & Rescue and TOE working group. We'd like to work with more organisations countrywide; apart from increased economy of scale this will provide increased rigour and standardisation for logging across the Emergency services.
Opening times over the festive period
Our production facility is closed from 23rd December 2016 until 3rd January 2017, so we will be unable to process and orders over that time. However, our office will be open to receive orders and enquiries on all working days over the festive period.
Stay in touch: Don't forget to follow us on twitter!
We wish all our customers a Happy Christmas and look forward to a peaceful and prosperous New Year 2017!
Since the transition of CWC Services to new management on 7th April, we've had positive feedback and comments from our colleagues and customers across the industry. We're listening!
As a result, our web-ordering system has had some major improvements. From today, shipping is accurately calculated from weight and size as well as destination. Upon submitting an order on our website order page, you'll specify a shipping band for accurate determination of shipping fees for your order.
As before, the system will also apply discounts of 10%, 15% and 20% to orders of 10, 30 and 50+ items respectively.
We hope that this will make the web-ordering system even more convenient to use for orders of any size, whether you're submitting orders for later payment by an organisation (optionally with a purchase order number), or you wish to pay immediately by Debit/Credit card.
More developments soon...
Dear Colleagues and Friends,
Since 1989, CWC Services has been in the forefront of developing products to help in the management of large scale and major incidents in both the UK and in other parts of the world. Our products have been continuously improved since those early days and are now widely acknowledged as the best systems available.
Due to the diagnosis of a serious illness, I have been forced to relinquish the day-to-day management of CWC Services to a colleague and friend of many years, Seb Tomasini. Many of you will already have spoken with Seb, probably via email, who has been dealing with the majority of CWC’s business activities on my behalf since end-October 2015.
In ongoing discussions about the future of CWC Services, the evolution of our products and expansion into new technology areas, Seb and I have agreed that he will take over the business entirely to maintain, improve and grow it in to the future. I am confident that Seb’s background in software engineering, systems design and computer programming will achieve this and that we will go from strength to strength.
Seb’s company will take full operational control of CWC Services on 7th April 2016.
Initially, very little will change. Customers will continue to receive the best possible service from Seb; existing products as well as our process will further improve and new systems will be introduced as soon as is practicable. As part of the transition, a number of planned improvements will be introduced over the coming months. I invite you all to keep in touch with these developments via our website’s news page and by following us on twitter.
While I have stepped down from day-to-day management, I want to reassure customers that I will still be consulting with Seb and that if any customer wishes to speak with me I will be available for the foreseeable future.
I would like to thank all my customers and friends in Emergency Management for their support and encouragement over the last 25+ years. A number of you have made suggestions for improvements to our products, many of which have been incorporated. Our log books and triage products have been made significantly better through your helpful contributions and I am very grateful for them.
Could I also take this opportunity to wish you all the very best in what is at times a very difficult job; that of persuading government and other organisations that planning and streamlining incident handling of any scale is an essential task, and that training to manage the unexpected is vital.
Do get in touch with us if you have any questions or comments!
My very best wishes,
New contact details (from 7th April)
Phone: 0845 474 9001 | Fax: 0872 352 8280
New company details, BACS info etc. available upon request.
Website unchanged: www.cwc-services.com
Due to unavoidable rises in the cost of manufacturing our products, we are having to raise our prices at the end of this year.
Prices will rise by 5% from those currently listed on our order page as, having held our prices for the last two years, we cannot absorb increasing costs any longer. Discounts for retailers and regular customers making large orders remain in effect and will be applied to the new prices.
New prices will come into effect on 1 January 2016.
Christmas / New Year Period
Our offices are closed from 24th December and reopen on Monday 4th January. We will however be able to handle email enquiries and orders on working days over this period. Any orders received by midday 22nd December will be processed by our warehouse for delivery on 23-24th or 28-30th December. Any orders received after this time will be shipped in the week beginning 4th January.
We you all a Merry Christmas and a Happy New Year and look forward to your continued business in 2016!
Our products are continually improved with new features. Over the past two years, we have implemented GS1 bar codes across our products range, a global standard mandated by the UK NHS amongst others. The FirstAidForm was improved with continuation sheets for additional information, arising from a need identified by our customers. We're always interested in customer feedback and, where appropriate, our products improve as a result. Next year our book products will have plastic-coated covers, adding water resistance and improving their resilience in use and over time.
We continue to streamline and modernise our ordering process. Several years ago we introduced online ordering to our website for customers holding an account with us. At the beginning of this year, we added a facility for individuals or organisations without an account to order from us with a credit or debit card. This facility can be used by our regular customers or for one-off orders large and small.
We've improved our online ordering system still further. The new system will automatically apply discounts of 10%, 15% and 20% for orders of 10+, 30+ and 50+ items. It is easier to use and applies fairer shipping charges, and will come into effect along with the new prices on 1st January 2016.
Our smartphone-based electronic system for track and trace - EDIS, is in ongoing development for clients in emergency response, education and logistics sectors. It is fully compatible with our Triage and Hospital/Local Authority Evacuation products, and can be linked to our logbooks. Please take a look at our EDIS product page for further information.
We'll continue to evolve our peerless, internationally recognised emergency documentation products. In the meantime, they continue to be made to the highest quality by a dedicated and motivated UK workforce.
You can rest assured that you will get the very best products and systems available from CWC Services.
We are very interested in improving our website and making it more relevant and pertinent to our valued users.
To this end we are trying to find any film or other images showing the "Cruciform" card in use. We know that the cards were used in the London bombings by the Royal London Hospital medical teams as well as in other incidents. Did anyone take images of the cards in use? We believe there must have been films made on smartphones or by television crews, but so far we have been unable to source any.
We are also aware that some popular television companies have used "Cruciform" cards in their programmes.
If anyone knows where we can get any videos, film clips or even training events where the cards were used, we would be very grateful to get access to them.
Please contact us with any information about where such films or images can be sourced, in the UK or elsewhere.
Thanks very much.