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We at CWC Services are committed to ensuring that your privacy is protected. This privacy, cookie and comment policy sets out how we use and protect any information that you give us when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. By using this website, you consent to the processing of data about you in the manner and for the purposes set out below.
CWC Services may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2013 and was last updated on the 1st January 2017.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or identify when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
All the cookies we use on this website do not collect personal data about you and they cannot identify you as an individual. Any data collected from or about your visit to this website in no way gives us access to your computer or any information about you other than the data you choose to share with us.
We use performance cookies (Google Analytics) so that we can understand how people access our website, identify which pages are being visited and monitor which pages people find useful and which they do not. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. The performance cookies do not collect information that identifies you as a visitor to this website or your individual user behaviour. All information these cookies collect is aggregated and therefore anonymous.
Google Analytics generates anonymous statistical and other information about website use by means of first party cookies which are stored on users’ computers. The information generated by the Google Analytics cookies relating to our website (including your IP address) is used to identify how people access the website and which pages are being visited, to measure visitor statistics and to create reports about the use and activity of the website and its content.
You can find out more about cookies at www.allaboutcookies.org
If you sign up to subscribe to our mailing list via our contact or order pages, the email communications you receive may be trackable at an individual level, allowing us to determine, for example, opens and link clicks. We use this information purely for reporting purposes, to measure the success of our emails and assess the effectiveness of communications so that we can improve them to better meet your needs.
Links to other websites
Data we collect
Minimum data is requested via our secure contact and order forms. We also provide other means of contact (email, phone and social media) should you prefer. Data gathered through forms is not held on this website's servers. All such data is communicated via email directly to the relevant departments and personnel within the Company.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, technological and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information
We will never sell, distribute or lease your personal information to any third party organisation unless we have your permission or are required to by law. We may use your email address to email you information about our products and services which we think you may find of interest, if you have granted us permission to do so. In the event that you have not granted permission, and we email such information in error, click the relevant link in the email to be removed from our mailing list, or let us know and we'll make sure it doesn't happen again.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to CWC Services, 1A Queensgate, Lipson, Plymouth PL4 7PW.